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Privacy Policy

1. Introduction
 

Noble House Publishing is a trading name of Renovare Pty Ltd (ABN 29 390 811 498). We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information through our website (www.noblehousepublishing.com.au) and associated services. By using our website or purchasing from our shop, you consent to the practices described in this policy.

If you do not agree with this policy, please do not use our website or submit personal information to us.
 

2. What Personal Information We Collect

2.1 Information you provide directly

  • Full name and contact details (email address, phone number, postal address)

  • Billing and delivery address when placing an order

  • Payment information — this is processed by our third-party payment provider (Stripe); we do not receive, store, or have access to your full card details

  • Messages and enquiries submitted via our contact form

  • Any other information you voluntarily provide in correspondence with us
     

2.2 Information collected automatically

  • Browser type, device type, operating system, and IP address

  • Pages visited, time spent on site, and referring URLs (collected via analytics tools)

  • Cookie data — see Section 8 for details

We collect only what is necessary for the purposes described in this policy.
 

3. How We Use Your Personal Information

We use your personal information solely for the following purposes:

  • To process and fulfil orders for books, digital products, and other resources

  • To communicate with you about your order, enquiry, or account

  • To send transactional emails (e.g. order confirmations, delivery updates)

  • To improve our website, services, and customer experience

  • To comply with legal obligations and resolve disputes

  • To send marketing communications — only where you have given explicit opt-in consent, and you may unsubscribe at any time

We will not use your information for any purpose that is incompatible with the reason it was collected.
 

4. Disclosure of Personal Information

We may disclose your personal information to the following third parties, strictly for the purposes described in this policy:

  • Stripe — payment processing (subject to Stripe's own privacy policy)

  • Amazon KDP, Ingram Spark, and Draft2Digital — for order fulfilment and distribution of physical and digital books

  • Wix — our website hosting platform, which processes data in accordance with its own data protection standards

  • Shipping and logistics providers — where physical delivery is required

  • Legal, regulatory, or government authorities — where required by law, court order, or to protect our legal rights

We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes. We will never disclose your information to parties outside those listed above without your explicit consent.
 

5. International Data Transfers

Some of our service providers (including Stripe, Amazon KDP, and Draft2Digital) may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure those parties handle your information in accordance with the APPs or equivalent standards.
 

6. Data Storage, Retention, and Security

We store your personal information securely and take all reasonable technical and organisational measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify it.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
 

7. Your Rights

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate, out-of-date, or incomplete information

  • Request that we delete your information, subject to our legal obligations

  • Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at admin@noblehousepublishing.com.au. We will respond within a reasonable timeframe and at no charge.
 

8. Cookies and Tracking Technologies

Our website uses cookies — small data files stored on your browser — to enhance your experience, remember your preferences, and analyse site traffic. Cookies do not contain personally identifiable information unless you have provided that to us separately.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website. We do not use cookies to serve advertising or to track you across third-party websites.
 

9. Children's Privacy

Our website is not directed at children under the age of 15. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us at admin@noblehousepublishing.com.au and we will take prompt steps to delete it.
 

10. Third-Party Links

Our website may contain links to third-party websites, including distribution platforms and retailers. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.
 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
 

12. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first at admin@noblehousepublishing.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.
 

13. Contact

Noble House Publishing 

ABN 29 390 811 498

Erskine, Western Australia 6210

Email: admin@noblehousepublishing.com.au

Website: www.noblehousepublishing.com.au

Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your access to and use of www.noblehousepublishing.com.au and your purchase of products from Noble House Publishing, a trading name of Renovare Pty Ltd (ABN 29 390 811 498), located at Erskine, Western Australia 6210.

By accessing our website, browsing our content, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our website or purchase our products.

We reserve the right to amend these Terms at any time. The version published on our website at the time of your order shall apply to that transaction.
 

2. Intellectual Property and Copyright

All content on www.noblehousepublishing.com.au and published or sold through Noble House Publishing — including but not limited to books, e-books, PDFs, digital resources, educational materials, written works, music, artworks, illustrations, characters, brand assets, photography, copy, and the overall selection and arrangement of content — is the exclusive intellectual property of Audra Oakes and/or Noble House Publishing unless otherwise expressly stated. All rights reserved.
 

This includes original theological, philosophical, and creative works including (but not limited to) the statements:

  • "Faith is the spiritual form of the physical manifestation"

  • "Faith is the corresponding essence that materialises in us before what is hoped for manifests"


These statements and associated works are original intellectual property of Audra Oakes / Noble House Publishing and are protected under the Copyright Act 1968 (Cth).

You must not, without prior written permission from us:

  • Reproduce, copy, republish, or redistribute any content in any form or medium

  • Modify, adapt, translate, or create derivative works from our content

  • Use our content for commercial purposes, including training AI systems or datasets

  • Remove or alter any copyright notice, attribution, or proprietary marking

  • Pass off our work as your own


Licences to use our digital products are granted for personal, non-commercial use only and are non-transferable. Sharing, reselling, redistributing, or uploading digital files to any platform is strictly prohibited and constitutes copyright infringement.
 

3. Orders and Payment

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable

  • Payment is processed at the time of purchase through our secure third-party payment provider (Stripe)

  • We reserve the right to cancel or refuse any order where a product is unavailable, payment cannot be verified, pricing errors have occurred, or we have reasonable grounds to suspect fraudulent activity

  • Order confirmation will be sent to the email address you provide at checkout — please ensure it is accurate

  • By placing an order, you represent that you are at least 18 years of age or have parental or guardian consent


4. Physical Products — Shipping and Delivery

Physical books ordered through our shop are fulfilled by our distribution partners (Amazon KDP, Ingram Spark, Draft2Digital). Estimated shipping timeframes and costs are displayed at checkout and vary by location. Noble House Publishing is not responsible for delays caused by third-party carriers, customs authorities, or circumstances beyond our control. Risk of loss passes to you upon dispatch.


5. Digital Products — Delivery and Licence

Digital products (e-books, PDFs, digital resources) are delivered electronically upon payment confirmation. Delivery is typically immediate or within 24 hours. A non-exclusive, non-transferable personal licence to use the digital product is granted upon confirmed purchase.

If you do not receive your digital product within 24 hours of purchase, contact us at admin@noblehousepublishing.com.au with your order number.


6. User Conduct

By using our website, you agree not to:

  • Use our website for any unlawful, fraudulent, or harmful purpose

  • Attempt to gain unauthorised access to any part of our website or systems

  • Upload or transmit any malicious code, viruses, or harmful content

  • Harvest or collect personal information about other users

  • Infringe the intellectual property rights of Noble House Publishing or any third party

  • Use our website to send unsolicited commercial communications


7. Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. To the maximum extent permitted by law, Noble House Publishing and Renovare Pty Ltd disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.


8. Limitation of Liability

To the maximum extent permitted by Australian law, Noble House Publishing and Renovare Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, content, or products — including loss of profits, data, or goodwill.


Our total liability to you in relation to any claim shall not exceed the amount you paid for the relevant product giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any right or guarantee that cannot be excluded under the Australian Consumer Law.


9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010, Cth). You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Nothing in these Terms limits or excludes those statutory rights.
 

10. Privacy

Your use of our website is also governed by our Privacy Policy, available at www.noblehousepublishing.com.au/legal. By using our website, you consent to the collection and use of your information as described therein.
 

11. Termination

We reserve the right to suspend or terminate your access to our website at any time, without notice, if we reasonably believe you have breached these Terms or engaged in fraudulent or harmful conduct. Termination does not affect any rights or remedies that have already accrued.
 

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Western Australia, Australia. You submit to the non-exclusive jurisdiction of the courts of Western Australia. Nothing in this clause limits your rights under the Australian Consumer Law.
 

13. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
 

14. Entire Agreement

These Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Noble House Publishing with respect to your use of the website and supersede all prior agreements or understandings.
 

15. Contact

Noble House Publishing 

ABN 29 390 811 498

Erskine, Western Australia 6210

Email: admin@noblehousepublishing.com.au

Website: www.noblehousepublishing.com.au

 

Returns & Refunds Policy

We are committed to providing high-quality products and fair service. This policy sets out your rights and our process for returns and refunds, in accordance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

Please read this policy carefully before making a purchase. By purchasing from us, you agree to the terms set out below.
 

1. Australian Consumer Law — Statutory Rights

Your rights under the Australian Consumer Law cannot be excluded, restricted, or modified. This policy does not limit those rights. Under the ACL:

  • You are entitled to a replacement or refund for a major failure of a consumer guarantee

  • You are entitled to compensation for any other reasonably foreseeable loss or damage resulting from a major failure

  • You are entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major

These rights apply regardless of any other term in this policy.
 

2. Digital Products (E-books, PDFs, Digital Resources)

Due to the nature of digital products, we do not offer refunds for change of mind once a digital file has been downloaded or accessed. This is consistent with standard digital goods practice and the ACL.

You are entitled to a remedy (refund, replacement, or re-delivery) if:

  • The digital product is materially different from its description at the time of purchase

  • The file is corrupt, incomplete, or cannot be opened after reasonable troubleshooting on a compatible device

  • Delivery fails entirely and cannot be resolved within a reasonable timeframe

  • The product fails to meet a consumer guarantee under the ACL

To request a remedy, contact us at admin@noblehousepublishing.com.au within 14 days of purchase. Please include your order number, a description of the issue, and any relevant screenshots or error messages.
 

3. Physical Books

Physical books sold through our website are fulfilled by our distribution partners (Amazon KDP, Ingram Spark, Draft2Digital). Returns and refunds for physical products are subject to the policies of the relevant fulfilment platform at the point of purchase, in addition to your rights under the ACL.

If a physical book arrives damaged, defective, or significantly different from what was ordered, contact us at admin@noblehousepublishing.com.au within 14 days of receipt. Include your order number, a description of the issue, and clear photographs of the product and packaging. We will arrange a replacement or full refund as appropriate. You are not required to return a defective item to us unless we specifically request it.
 

4. Change of Mind

  • Digital products: No refunds or exchanges for change of mind once accessed or downloaded

  • Physical books: Please refer to the returns policy of the platform through which you purchased

We encourage you to review product descriptions carefully before purchase. If you have questions about a product, contact us at admin@noblehousepublishing.com.au before purchasing.
 

5. Unused and Unaccessed Products

If you have purchased a digital product and have not yet downloaded or accessed it, and wish to cancel for any reason, please contact us within 24 hours of purchase. We will consider such requests at our discretion, provided there is no evidence the product has been accessed.
 

6. Fraudulent or Unlawful Conduct

We reserve the right to refuse refund requests where we have reasonable grounds to believe a claim is fraudulent, abusive, or made in bad faith (e.g. a history of serial returns or disputed transactions inconsistent with usage evidence).

If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us and allowing a reasonable opportunity to resolve the matter, we reserve the right to contest the dispute and to suspend your access to future purchases. This does not affect any rights you have under the ACL.
 

7. How to Request a Refund or Return

To initiate a return or refund request:

  • Email admin@noblehousepublishing.com.au with the subject line: Refund Request — [Your Order Number]

  • Include your full name, order number, product name, and a clear description of the issue

  • Attach supporting evidence where applicable (screenshots, photographs, error messages)

We will acknowledge your request within 2 business days and aim to resolve all matters within 10 business days. For complex matters, we will keep you informed of progress.
 

8. Approved Refunds — Processing

Approved refunds will be issued to the original payment method used at the time of purchase. Processing times are typically 5–10 business days from approval, depending on your financial institution. We will notify you by email when a refund has been processed.

We do not refund original shipping and handling fees unless the product was defective, not as described, or we are otherwise required to do so under the ACL.
 

9. Replacements

Where a replacement is offered in lieu of a refund, we will re-deliver or re-send the product at no additional cost to you. If a replacement is not available, a full refund will be issued.
 

10. Contact

Noble House Publishing 

ABN 29 390 811 498

Erskine, Western Australia 6210

Email: admin@noblehousepublishing.com.au

Website: www.noblehousepublishing.com.au

 

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